Refund policy

We have a 2 return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Ahmedsweets.pk@gmail.com. Please note that returns will need to be sent to the following address: JOHAR TOWN, LAHORE 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Ahmedsweets.pk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions /

. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Ahmedsweets.pk@gmail.com.

CUSTOMER WILL BEAR THE DELIVERY CHARGES OF RETURN. 

Sure! Here’s a general template for a refund and return policy that you can customize based on your specific needs:

Refund and Return Policy

Effective 

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return items under the following conditions:

  • Eligibility: Returns are accepted within 1 day from the date of delivered. Items must be unused, in their original packaging, and in the same condition that you received them.
  • Non-Returnable Items: Certain items cannot be returned, returnable items such as customized products. 
  • Return Process: To initiate a return, please contact our customer service team at 0304 8166 964 with your order number and reason for return. We will provide you with a return authorization number and instructions on how to return the item.

2. Refunds

  • Processing Time: Refunds will be processed within 2 business days after we receive and inspect your returned item. The refund will be issued to the original payment method.
  • Shipping Costs: Shipping cost will bear by customer 
  • Partial Refunds: If only part of your order is returned, the refund will be adjusted accordingly.

3. Exchanges

  • Eligibility: Exchanges are only available for items of the same value. To exchange an item, follow the return process outlined above and place a new order for the desired item.
  • Process: Please contact our customer service team to arrange for the exchange.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [0304 8166 964] with details and photographic evidence. We will provide instructions for returning the item and will offer a replacement or full refund as appropriate.

5. Cancellation Policy

  • Order Cancellations: Orders can be canceled within 1 hour of placement. After this period, we may not be able to cancel or modify the order.

6. Contact Information

For any questions or concerns regarding our refund and return policy, please contact us at:

  • Email: Ahmedsweets.pk@gmail.com
  • Phone: 0304 8166 964

Thank you for shopping with us